1. Download Vositone Wearables App
2. Create an account and enable Bluetooth
3. In App → Add Device → select your watch
4. Keep close until pairing completes

💡 Only connect through the app, not through phone Bluetooth directly.

Use the Pogo Pin Cable or USB Charge Stand. First, connect to a computer USB or 5V/1A-2A charger. A full charge takes approximately 2–4 hours.

Powering on: hold the side button or tap and hold the screen. Powering off: swipe down → Settings → Power Off → confirm.

On the watch: Hold the center of the screen for 3 seconds, then swipe to choose. For a custom face: Go to App → Watch Faces → Custom → upload your own design.

On Android: Go to phone settings → app notification access → select App → toggle on. On iOS: Open App → Notifications → toggle the apps you want.

Scroll to Sports on the watch, then select your activity. Subsequently, tracking starts automatically. To stop, swipe and tap the stop button ⬜. A minimum of 3 minutes is needed for accurate data.

Open the Clock or Alarm app on the watch. Then tap Add Alarm and set the time and repeat days. Alternatively, set it through App → Device → Alarms. Up to 10 alarms are supported.

Open the Tools app on the watch. Select Stopwatch to start, stop, and record laps. For timers, select Timer to set a countdown. These tools are useful for workouts, cooking, or interval training.

Swipe down on the watch and tap the Find Phone icon. Once tapped, your phone will ring even if it is on silent. This works within Bluetooth range, roughly 10 meters.

✅ Rinse with water or wipe with rubbing alcohol. ❌ Do not use soap, hand sanitizer, or disinfectant wipes.

Go to Settings → Reset → confirm. Back up your data via the app before resetting.

Open App → Device Icon → More Settings → Unit Setting. There, choose between metric and imperial.

Swipe down → Settings → Language → select from the list. Multiple languages are supported (20+). If you choose an unfamiliar language, look for the globe icon or the letter "A" symbol.

Swipe down from the top to access the brightness slider. Alternatively, go to Settings → Display → Brightness. Auto-brightness is available on AMOLED models.

Open the Temperature app on the watch, then keep still for 10 seconds. After that, the result will appear on the screen. Select models support body temperature monitoring. Data syncs to the app for trend tracking.

Enable GPS in the quick settings menu. For real-time tracking, open App → Location → Share. Kids watches additionally support geofence alerts. 4G models use GPS, LBS, and WiFi positioning.

Select Vositone models support NFC. First, open App → Wallet and add your card. Then, hold the watch near a payment terminal to pay. Check with your bank for compatibility.

Transfer MP3 files through App → Music → Add Songs. Select models have on-device storage. You can then control playback on the watch via Bluetooth earphones.

Slide the quick-release pin on the strap inward, then pull the strap out. Attach the new strap in reverse order. Vositone uses standard 20mm or 22mm pins. Silicone, leather, and metal straps are all available.

Press the side button 3 times rapidly. The watch will then send an SOS alert with your GPS location to your emergency contacts. Set up your contacts in App → Safety. This works on 4G models and Bluetooth-connected phones.

Yes, you can make calls via Bluetooth. For independent calling, however, choose a 4G LTE model with a SIM or eSIM.

It uses PPG technology — a green light is projected onto your skin hundreds of times per second. Vositone offers both PPG and ECG models for different accuracy levels.

1. Ensure you are within 10 meters of your phone
2. Restart phone Bluetooth
3. Delete the watch from the Bluetooth list
4. Reconnect through the App only

Water resistance varies by model — each model carries a single rating in its spec table. Flagship smartwatches are IP68-rated. Standard splash-resistant models handle rain and hand washing but are not for swimming. Select Outdoor/Pro sports models are rated for swimming. Always confirm the rating on your model's spec page before water exposure.

Vositone watches use Bluetooth 5.x depending on the model. As a result, you get lower power consumption, faster pairing, and better range. They are backward compatible with BT4.x phones.

Select 4G LTE models support Nano SIM or eSIM. Be sure to check the product specs for details. This enables independent calling and data without a phone.

Download Vositone Wearables from the Apple App Store or Google Play Store. You can also scan the QR code inside the product box. The app is free to use.

Yes! Vositone watches work with iOS and Android. Some advanced features, such as ECG reports and custom watch faces, may vary by OS. Full functionality is available on both platforms.

Select 4G models support WiFi for data and OTA updates. WiFi calling, however, depends on your carrier's support. For calls without a phone, use 4G LTE models with a SIM.

Battery life varies by model and is indicative: Bluetooth watches typically last 7-14 days, 4G models 2-3 days, smart bands 10-14 days, and smart rings 5-7 days. Confirm your model's spec for exact figures.

Go to App → Device Management → Firmware Update. Ensure your battery is above 50% and you have a stable Wi-Fi connection. Firmware updates fix many common issues.

First, ensure your watch is connected. Then go to App → Settings → Weather and allow location access. The watch will update weather information automatically.

Use the "Find Device" feature first. If not connected, unbind the device in the app, delete it from your Bluetooth list, then reconnect through the app only.

Select models support Siri, Google Assistant, and Bixby. Check your specific model's features in the product specifications.

The watch records your heart rate at intervals and auto-syncs to the app. This, in turn, helps make sleep statistics more accurate.

Vositone uses TFT-LCD and AMOLED displays depending on the model. AMOLED models additionally offer always-on display and better sunlight visibility.

Vositone smartwatches support a wide range of sports modes, including running, cycling, swimming, yoga, basketball, football, and hiking. Auto-recognition is available on select models.

Yes! Vositone watches support 20+ languages, including English, Spanish, French, German, Italian, Portuguese, Russian, Japanese, Korean, Arabic, and Chinese.

Typical sensors include PPG heart rate, SpO₂, gyroscope, accelerometer, barometer, temperature, microphone, and speaker. ECG models add dry electrodes, while 4G models add GPS and a SIM module.

Two types are available: magnetic pogo pin and magnetic USB stand. Wireless charging is available on premium models. A cable is included in the box.

GPS accuracy is indicative. It uses GPS, GLONASS, Galileo, LBS, and WiFi for faster location locking. Therefore, it is ideal for running, cycling, and hiking.

• ❤️ Heart Rate
• 🩸 Blood Pressure
• 📈 ECG
• 🫁 SpO₂
• 😴 Sleep Tracking
• 🧘 Stress
• 🚶 Steps
• 🌡️ Temperature
• 🆘 Fall Detection

⚠️ These are wellness features, not medical diagnoses.

This feature measures movement and HRV (Heart Rate Variability) to determine sleep stages and quality. Accuracy figures are indicative.

Yes! Simply enable the sync option in the App settings. After that, your health data will appear in your preferred health platform.

Accuracy is indicative. ECG models measure electrical currents for even superior accuracy. For medical decisions, always consult a doctor.

SpO₂ measures blood oxygen saturation, where a normal reading is 95-100%. Red and infrared LEDs measure light absorption through your skin. Vositone watches track SpO₂ during sleep and on demand.

Temperature sensor accuracy is indicative. It measures skin temperature continuously and can be used for fever alerts, ovulation tracking, and health trends. However, it is not a medical thermometer.

Select models offer fall detection. The watch can then auto-alert up to 3 emergency contacts with your GPS location. Accuracy figures are indicative.

ECG watches can flag irregular rhythms as an early warning. However, always consult your doctor for a proper medical diagnosis. FDA 510(k)/EU MDR for medical-grade features are assist-customer only.

Blood glucose monitoring is not currently a published feature. Current models support health tracking via connected sensors. Contact us for the latest roadmap.

No. Vositone watches are wellness devices, not medical devices. The data is for reference only. Always consult a doctor for medical decisions. ECG models provide early warning but not a diagnosis.

Yes! The Vositone App supports menstrual cycle tracking, including period logging, ovulation prediction, fertile window, and symptom tracking. It syncs with the watch's body temperature data for improved accuracy.

This feature uses HRV (Heart Rate Variability) analysis and rates your stress as relaxed, normal, medium, or high. Guided breathing exercises are also available on the watch to help you manage stress.

Go to App → My Data → Export Reports. You can export PDF or CSV files to share with your healthcare provider.

Open App → Health → Goals. Set targets for steps, calories, active minutes, sleep hours, and weight. The watch then shows a progress ring, and you can adjust goals anytime in the app.

This watch is designed for a single user to maintain accurate health tracking. Multiple users can pair to one phone, but health data will mix. Therefore, we recommend one watch per person for best results.

Yes! Operating since 2010 (founding team) and legally incorporated as Vositone Technologies Co. Ltd. in 2013, we operate a 10,000+ m² factory with 70+ engineers, 30+ patents and 200+ brand partners. Notably, our ODM annual capacity is 600K+ – 1.2M+ units (ODM only) with a defect rate below 0.3% (verified order 0.12%). White label from 300 pcs (Smart Wearable Jewelry only), OEM MOQ 1,000 units, ODM MOQ 3,000 units. 📩 Request a Quote →

• White label (Smart Wearable Jewelry only): 300 pcs
• OEM: 1,000 (smart bands from 2,000; smart rings and ECG from 500)
• ODM (full custom): 3,000
• Logo engraving: from 100
• Dropshipping: no minimum

self-owned certifications: CE (RED), FCC (Part 15), CA65, RoHS, GCC, REACH, WEEE, ISO 9001:2015, and FDA 510(k) / EU MDR / ISO 13485 are assist-customer only — not factory-held. Full test reports are provided for customs clearance worldwide.

Samples take 10–15 working days (rush 7). White-label production takes 15–25 days; OEM mass production 30–45 days; ODM 45–60 days (complex to 90). Medical-grade products may take up to 60 days. We maintain a >95% on-time delivery rate.

Yes, we offer laser engraving or silk screen printing on the case and straps. We also provide custom boxes, manuals, stickers, boot logos, and watch faces.

White label: logo and packaging on existing designs, from 300 pcs — Smart Wearable Jewelry only. OEM: you customize our existing hardware with your logo, packaging, and software, with an MOQ of 1,000 units. ODM: we develop fully custom hardware including PCB and case mold design, with an MOQ of 3,000 units and 100% IP to you.

Yes! Vositone offers a full app white-label service. You can customize the app name, logo, color scheme, and feature set for both iOS and Android. ODM projects additionally include custom app development.

Yes! Options include silicone (standard), leather, metal, nylon, and fabric. Custom colors and embossed logos are available.

Yes! Full white label service means your brand appears on the device, packaging, app, and manuals. No Vositone branding will be visible. In other words, it is your brand with our manufacturing expertise. White label from 300 pcs — Smart Wearable Jewelry only.

1. Select a model
2. Customize your design
3. Approve the sample
4. Start mass production
5. Ship globally

One free sample per company, deductible from your first bulk order. Samples take 10–15 days (7-day rush). Request a quote →

Yes! FDA 510(k) / EU MDR are assist-customer only — we support test reports, documentation and registration guidance. GCC is among our self-owned certifications.

We accept T/T (bank transfer), L/C (Letter of Credit), PayPal (for samples), Western Union, and Alibaba Trade Assurance. Terms are 30% deposit with 70% before shipment for OEM orders. Net 30 for qualified buyers.

Yes! Vositone supports dropshipping with no minimum order. We ship directly to your customers with your branding. Integration with Shopify and WooCommerce.

Yes! We offer DDP shipping to US, EU, UK, Japan, and Australia FBA warehouses. Transit time is 10–18 days. Free FBA prep (labeling, poly bagging, carton marking, customs clearance) is included.

Vositone offers sustainable options on request, including recycled silicone straps and FSC-certified paper packaging. Confirm available options for your project.

Our clients span consumer brands, Amazon FBA sellers, healthcare, sports, corporate wellness, education, and retail. We serve 200+ brand partners across 50+ countries.

Yes. Custom packaging is available at OEM-tier order quantities. Options include gift boxes, retail boxes, and eco kraft boxes. Custom inserts, foam cutouts, and brand printing are all available.

This device records your heart's electrical activity through electrodes on the watch. It can flag arrhythmias and AFib as an early warning. However, it is not a medical device — it is an early warning tool.

Yes. Simply hold your finger on the sensor for 30 seconds to generate a PDF report. Prices range from $60 to $240. FDA 510(k) / EU MDR for medical-grade features are assist-customer only — not factory-held.

No. It flags AFib and arrhythmias, but it cannot recognize a heart attack. Seek emergency care immediately if you suspect a heart attack.

Open the ECG app on the watch, then hold the sensor for 30 seconds while staying still. A PDF report will be generated with your heart rate, waveform, and rhythm analysis.

For general wellness, once daily or whenever you feel symptoms like palpitations or dizziness is sufficient. For known conditions, follow your doctor's advice. The watch stores up to 100 readings.

Yes. Export the PDF report from the App and share it via email or WhatsApp, or print it. Reports include the raw waveform, heart rate, rhythm classification, and timestamp.

Normal BP is <120/80 mmHg. In the US, high BP is defined as ≥130/80; in Europe it is ≥140/90. These are wellness references — consult your doctor.

Yes, if used correctly: keep your wrist at heart level and stay still. Accuracy is indicative. For medical decisions, use a validated upper-arm cuff and consult your doctor.

Use an upper-arm cuff for a reference reading, then enter that value in the App. For continued accuracy, recalibrate periodically.

The best times are in the morning after using the bathroom but before food or coffee, and in the evening before bed. Sit quietly for 5 minutes before measuring. Avoid exercise, smoking, or caffeine for 30 minutes prior.

Regular elevated readings may indicate hypertension risk. Track your trends in the app and share the data with your doctor for a proper diagnosis. This is not a diagnostic device.

Yes! The Vositone Kids Series includes GPS tracking, SOS calling, voice chat, geofencing, a step counter, and school mode. It is IP68-rated (per model spec) and available in multiple colors. We also offer OEM services for kids watch brands.

• 📍 Real-time GPS, LBS, and WiFi positioning
• ⚠️ Geofence alerts when your child leaves a safe area
• 📞 One-button SOS call to emergency contacts
• 🔇 School mode for silent hours
• 📱 Full parental control via the app
• 🚫 No social media or games

Yes. Real-time GPS tracking is available through the Vositone Parent App. You can view location history, set safe zones, and receive arrival or departure alerts. Multiple children can be managed on one account.

This watch is recommended for ages 4 to 12 years. The adjustable strap fits smaller wrists. For teenagers aged 13 and above, we recommend our standard smartwatch models with more features.

With the 4G model and a SIM card, yes — it works independently for calls, GPS, and SOS. The parent app on your phone monitors everything remotely. The standard model, on the other hand, requires a parent's phone nearby via Bluetooth.

The kids watch battery lasts 2-3 days with GPS on during normal use. Standby time is up to 5 days. It takes about 2 hours to fully charge using the magnetic charging cable included in the box.

Yes. You can set school hours for silent mode (no calls except SOS) and bedtime hours when the watch locks with emergency-only access. All schedules can be changed easily in the Parent App.

Select 4G kids models support video calling via the front camera. The parent initiates the call from the app, and the child can answer with one tap.

Yes! The Vositone Senior Series features a large font, simple user interface, fall detection, SOS, health monitoring (heart rate, blood pressure, SpO₂), medication reminders, and GPS tracking. Consequently, it is ideal for independent living.

This watch offers 24/7 heart rate, blood pressure, blood oxygen (SpO₂), sleep tracking, a step counter, and fall detection. Abnormal alerts are sent to family members automatically. ECG is available on select models.

Yes. It has fall detection. When a fall is detected, it can automatically call emergency contacts with the GPS location. The user can cancel the alert if it is a false alarm. Accuracy figures are indicative.

Yes. You can set daily reminders in the app. The watch then vibrates and shows the medication name. You can also track compliance history and share reports with caregivers.

This watch supports strong vibration and visual flashing alerts, plus a loud speaker. Moreover, it is compatible with Bluetooth hearing aids for call audio. Confirm model support.

A hybrid smartwatch combines a traditional watch look with smart features. There is no touchscreen and no daily charging required. Vositone offers several hybrid models.

The Smart Tag is a Bluetooth tracker. It plays a sound, finds your item, and alerts you when out of range. Confirm compatibility requirements.

A Smart Ring is a ring form factor wearable that tracks heart rate and sleep. Battery life is 5-7 days. Smart rings are available from Vositone via OEM/ODM.

Download the app, register an account, enable Bluetooth, and step on the scale. Supported capacity and user profiles.

We offer a 12-month warranty on all products, covering material and workmanship manufacturing defects. In the EEA, UK and Switzerland, a 2-year statutory consumer guarantee applies under local law. It excludes normal wear, the battery, case, strap, and water damage from misuse.

⚠️ Do not use if you have a pacemaker. This is not a medical device — data is for reference only. Consult a doctor for medical decisions.

Return policy for unused retail items. For OEM/ODM orders, quality issues are covered by the 12-month warranty. Contact support for an RMA number.

Yes! We ship worldwide via DHL, FedEx, UPS, and sea freight. DDP is available to the US, EU, UK, Japan, and Australia. Express shipping takes 3-7 days, and sea freight takes 15-25 days. Amazon FBA DDP transit 10-18 days with free FBA prep.

You will receive a tracking number by email after shipment. You can track it on the carrier's website or through our order portal. OEM clients additionally receive production updates.

Contact support within 48 hours with photos. We will send a replacement or process a refund. For OEM orders, free replacement is provided for defective units within the warranty period.

IP67 / IP68 are Ingress Protection ratings: "6" = dust-tight; "7" = submerged up to 1m for 30 minutes; "8" = continuous immersion beyond 1m. Vositone flagship smartwatches are IP68-rated. These ratings handle rain, hand washing, and sweat — but they are not intended for swimming.

AMOLED: Vibrant colors, deep blacks, always-on display, and better battery life with dark themes. TFT-LCD: Good brightness and lower cost, but it consumes more battery with bright backgrounds.

Standard and IP68 flagship models are ❌ not for swimming. The Outdoor/Pro series with a higher water rating (confirmed on the model spec), however, is ✅ suitable for swimming and snorkeling. Always rinse with fresh water after salt water exposure.

Avoid water and sweat. Clean with a dry cloth. Apply leather conditioner periodically. Replace the strap every 6-12 months depending on usage.

Mon–Sat: 9:00 AM – 6:00 PM (GMT+8). We typically respond within 2–4 hours. Email: sales@vositone.com. Phone/WhatsApp: +86-755-2912-8110.

Our official website is vositone.com. For bulk or OEM orders, contact our sales team directly. We ship worldwide.

Yes. Vositone uses standard 20mm and 22mm pin widths, so most third-party bands will fit. Quick-release pins make changing easy. For OEM clients, custom bands are also available.

Go to App → Watch Faces → Community. Browse and download free watch faces created by Vositone users.

Yes, Vositone offers tempered glass screen protectors for most models. Hydrogel film is also available for curved screens.

Yes, most functions work while charging. However, health sensors may not be accurate during charging. Magnetic charging allows normal wrist movement. A full charge takes 2-4 hours.